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NEC Integrated Voice Mail Auto Attendant
| The NEC
DSX Phone System has two different voice mails available one is
the Intramail and the other is the Intramail Pro version. The main differences between the two is the Intramail Pro has twice much storage as the Intramial, the Inramail Pro will send voice mails to email as a wave file, and the Intramail Pro has 32 Automated Attendant Greetings as the Intramail has 16, generally used for multi businesses on one phone system. |
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NEC DSX Intramail
- Up to 16 Automated
Attendant Greetings |
NEC DSX Intramail Pro
- Up to 32 Automated Attendant
Greetings |
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2-Port,
4-Port, & 8-Port The port configuration is the ports available to access the voice mail system. For instance a 4-port configuration means the voice mail can be accessed by 4 users listening to there voice mails at one time. This also applies to the Automated Attendant as the Automated Attendant is a mailbox on the voice mail system, so if two calls arrive into the system and you have the Automated Attendant configured to answer all calls and two users are checking there voice mail on a 4-Port voice mail then all of the ports are being used and if another call comes into the system the caller will get a continuous ring till one of the voice mail ports becomes available to answer the call. |
When
configuring a NEC DSX Phone System consider how many incoming
lines you have, how many calls you expect to arrive into the
system at one time, and how you would like the NEC DSX Phone
System to answer the phone, either have the phones ring the
phones first and route the calls with a live person or have the
voice mail system answer all calls and route the calls
automatically. You can also have the phones ring and set the
voice mail system to answer 5 rings and rout calls automatically
if no one is available to answer the calls.
Always remember you can have the voice mail system route calls 24 hours 7 days a week even on holidays. |
Automated Attendant GreetingsAutomated Attend Greeting boxes can be used for initial greetings when a caller's call is first answered, for instance: thank you for calling E System Sales, Inc. if you know your parties extension please dial it now, for office hours press one now, to track a package press 2 and so on for what ever messaging you need to provide for your callers. |
Send Calls to a Cell Phone or any PhoneYou can also configure the voice mail system to send a caller out to a Cell Phone from an Automated Attendant Greeting for lets say for an emergency or if no one is in the office making your business more available for you customers and clients. Calls can also be transferred to a cell phone from a call answered by a user. |
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Off-site Call
Forwarding Ring Group Mailboxes Company Directory Answer Tables Night Key Dial Action Table. Answering Machine Emulation: allows your voice mailbox the capability of a regular home answering machine that will screen your calls as they arrive. Caller ID with return call: allows users to see the source phone number that the voice mail arrived from with a call back soft key button. Conversation Record: adds the capability of recording conversations for training purposes. Intramail Pro upgrade will send recorded conversations as a wave file to an email address. SOFTWARE UPGRADE REQUIRED Fax Detection: the automated attendant can detect a fax tone and route a fax call to the pre-programmed fax destination. Multiple Company Greetings: the automated attendant can be configured to answer incoming lines with different greetings. Multiple business can run on one phone system. Automated Attendant Do
Not Disturb Auto Time Stamp Recorded Help Extension Hunting to
Voice Mail Conversation Record Security Code System Administrator Email Integration Unified Messaging |